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Last checked 25 October 2026. Based on public web pages. Corrections are welcome and are dated on this page.
The CQC's guidance for new provider registrations is direct. It says every document must be “unique and tailored to your business” and relevant to the service types and user bands chosen in the application. It says it will reject an application if the documents are not relevant to the service or its regulated activities.
On templates, the CQC says that if a provider uses a third-party template, it must suit the service type, and that a template for residential care will not work for home care applicants. It also says every document must show the business name, the person responsible for the policy, the date it was created and the date it will be reviewed.
Scope: this is the CQC's guidance for new registrations. Many consultancies say inspectors look for the same thing in registered services, but those are secondary sources.
Each OpenDoc policy starts from an expert-written library original that shows who wrote it. When a service copies a policy, OpenDoc fills in the organisation’s name, key contacts and preferred terms, such as “resident” or “support worker”. The service can then edit it. Every edit is recorded, and the full version history can be compared side by side, so a service can show what it changed and when.
When the library changes, the service sees the new original beside its own version and chooses to accept the update or keep its own, so local tailoring is not overwritten.
Tailoring is widely offered. What differs is how easily a service can show what it changed. Of the providers below, OpenDoc and Care Daily both advertise version comparison. The pages checked for the others did not mention it.
Twelve providers sell ongoing access to policies, or to tools built around them. The second column states each provider's technology and age, where public. Each cell stands on its own, and “none found” means no such feature appeared on the pages checked.
As at 25 October 2026 this page identifies 20: 12 subscription platforms and 8 sellers of packs, templates or free resources.
Public prices range from free templates to one-off packs of £834 to £1,434, and from £49 to £349 a month for subscriptions. OpenDoc has a free plan with access to its library, and an Organisation plan at £70 + VAT a month per service with unlimited users.
OpenDoc has a free plan that gives access to the policy library. The Organisation plan adds editing, AI use and team features for £70 + VAT a month per service (£84 including VAT), with unlimited users, no long-term contract and a free trial.
OpenDoc answers voice questions in 51 languages, as at October 2026, from a service's own policies. OVinsights answers by voice and text on WhatsApp in 23 languages from a provider's own uploaded policies.
It means AI is part of how the product works from the start, and not a search or chat feature added to an existing library. In OpenDoc, AI answers staff questions from the service's own policies, by text or by voice, and rewrites uploaded policies into a consistent template, while named experts review what goes into the library.
The Policy Library has sold Word policy packs since 2002, and QCS was founded in 2009. Bettal and Citation each cite more than 25 to 30 years of experience. OpenDoc was built from 2025.
OpenDoc is Health Connect's library of expert-written policies. OpenDoc is also the knowledge layer of Health Connect's care super intelligence architecture: AI that reads a care record with expert knowledge beside it, and leaves the decisions to people. OpenDoc can be used on its own, without Health Connect's care platform.
Named care experts write and review them, and at least three experts sign off each policy before it goes live. Every policy shows who wrote it.
No. The CQC assesses services against its framework and does not approve or endorse policy libraries.
Bettal promises to write any document a CQC inspector asks for, free of charge. In OpenDoc, a service can request a policy the library doesn't have yet and gets an email when it is published.
For new registrations, the CQC says each document must be “unique and tailored to your business” and relevant to the service types selected, and it rejects applications whose documents are not relevant to the service. A third-party template must suit the service type.
OpenDoc downloads any policy as a branded PDF with a cover page and contents list. OVcare offers an inspector portal for Ofsted-regulated children's homes, and InspectReady exports an evidence pack organised by CQC quality statement.
QCS, Access Care Compliance and MyCareAudit sell mock inspection tools or services.
Each figure about another provider comes from that provider's own public page, or from a named third-party review where marked, on 25 October 2026. Where pages disagree, both figures are shown. Prices change, so confirm with the provider. Figures about OpenDoc come from Health Connect. Corrections are recorded below with their date.
Change log: 28 October 2026, first published.
