Meet the growing OpenDoc expert community

A panel of care leaders, former CQC inspectors, and specialists helping shape OpenDoc.
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Every policy starts with real expertise.

Tina Welford
MD at ECLM Ltd

Tina has over 45 years of experience in health and social care, including a career as a CQC inspector and senior manager and executive coaching and leadership, delivering bespoke programmes for both individuals and organisations to meet their needs.

Mark Topps
Head of OpenDoc Community, Co-Founder of The Caring View

Mark leads the growth of OpenDoc’s expert community, building relationships with contributors across health and social care to strengthen the platform and its shared knowledge base. He also co-founded The Caring View, the sector’s largest free resource, known for its weekly livestream, podcast and campaigns including #GreenHeartForSocialCare.

Kevin Humphrys
CEO at Oakland Care Group

A Health & Social Care leader with 15+ years’ experience transforming older adult care through person‑centred practice, disciplined P&L leadership, and smart use of technology. As CEO of Oakland Care Group, he's led a premium repositioning, modernised governance, and built a compassionate, high‑performance culture.

Professor Craig Harris
Chief Commissioner and COO at ICB Lancashire

An executive leader operating at the chief executive and board level with significant experience as a senior clinician. With an in-depth knowledge of the NHS and public sector and an extensive skill set and capabilities that also include the charitable and civil service sectors.

Jo Reid
CEO at LINQ Recruitment

She's been leading UK-wide clinical and executive recruitment since 2017. Under her leadership, Linq has earned multiple national award recognitions and a Sunday Times Best Places to Work listing. She also launched the Linq Academy to elevate recruitment excellence.

Carolyn Tipper
CEO at CtheSolution

An HR and organisational development leader with deep social care expertise. Former HR Director at PossAbilities CIC, she helped secure its Outstanding CQC rating through robust policies and workforce programmes. Now Chair of Oldham Community Leisure and Founder of CtheSolution, she supports providers with leadership, structure, and safe, person-centred practice.

Julie Garrity
Former CQC Inspector, Independent Consultant

A UK-based independent health and social care consultant with CQC experience, specialising in governance, safeguarding, complaints, and incident management. Known for making complex regulation practical for frontline teams, she champions supportive, high-quality care. A frequent Care Show speaker and author of Keep Calm, It’s Only a CQC Inspection.

Dr. Carol Sargent
Founder & MD at Sargent Group Consulting

A PhD scientist turned CEO and social enterprise founder, with a career centred on assessing risk to empower people to live well. From laboratory leadership to advancing new medicines and enabling 1,800 people with dementia to holiday safely, they now specialise in helping those affected by dementia live their best lives.

Elisha Kemp
CEO at EK Psychotherapies

A highly regarded psychotherapist and founder of EK Psychotherapies, she blends advanced training with evidence-based, holistic approaches to support clients through anxiety, depression, trauma, and relational challenges. Known for her compassionate, transformative work, she is also a respected speaker and educator advocating for mental health and meaningful personal growth.

Kelly Mullhern
Co-founder & MD at PGQ Solutions

A senior executive with 25+ years in NHS and independent mental health care, specialising in organisational turnaround, quality improvement, and strategic development. Known for improving CQC ratings, leading new service developments, and driving profitability, she is recognised nationally for exemplary collaborative work with commissioners and contributions to NHS England research.

Francesca Francis
Integrative Therapist at Granville Consultancy

She is an integrative therapist with experience across the NHS and educational sector. Francesca supports clients by tailoring therapy to their individual needs, drawing on a range of approaches to help them build resilience, self-understanding, and well-being.

Lisa-Ann Basson
Co-Founder at PGQ Solutions

Lisa is a Learning Disability Nurse with 20+ years in health and social care, known for transforming failing services and strengthening governance. Former Director of Governance & Policy, she specialises in compliance, safeguarding, and CQC readiness. As Co-Founder of PGQ Care Solutions, she helps providers achieve high-quality, sustainable, person-centred care.

Paula Cashmore
Product Owner at Achievable Care Quality Community Ltd

A registered nurse with 40+ years in social care, she has held roles from clinical lead to Regional Manager and NHS Quality Monitoring Officer across 44 nursing homes. She now works as an independent care quality consultant and serves as a Non-Executive Director for a not-for-profit nursing home.

Natalie Willetts
Director at Protutorial

An education and training leader with 10+ years’ senior experience in policy, safeguarding, and professional development across education and children’s social care. Founder of Protutorial, she also works with Pearson Edexcel as Examiner and Qualification Developer, specialising in accredited training, CPD, and quality-assured programme design.r Medical Director

Michael Booth
Dementia Advisory at Riverpath Care

Michael, living with young onset Alzheimer’s and a former carer for his mother, brings a unique perspective to dementia advocacy. He serves as an Expert by Experience, advisor, and charity chair, and is an author and award-winning advocate, contributing nationally through research, advisory groups, and publications on dementia.

Liam Duff
Head of Operations at Eclipse Care Group

Worked both in the UK and abroad on complex oncology care units helping plan, delivery and assess policy which betters the care of individuals with cancer. Overarching frontline knowledge of clinical skills and professional implementation of these skills in an acute and chronic setting.

Dr. Jaya Verma
Specialist GP at ABBI Clinic

A Specialist GP in Eating Disorders at ABBI Clinic, she provides compassionate, evidence-based care, integrating physical and mental health. Passionate about innovation, she enhances multidisciplinary care, digital tools, and early intervention strategies, creating holistic treatment plans that empower patients, foster resilience, and advance patient-centred approaches in mental health care.

Nikki Ayliff
Owner and Care Consultant at Nikki Ayliff Consultancy ltd

With 35+ years in social care, she has held roles from care assistant to Operations Director, spanning residential, nursing, learning disability, and domiciliary services. Currently running her own consultancy, she brings extensive expertise in service development, commissioning, operations, and leadership, supporting organisations to deliver high-quality, compliant, and person-centred care.

Pritesh Nathwani
Director at Symphony Hearing & Symphony Sound

As the founder of Symphony Sound and Symphony Hearing, I am committed to reshaping how hearing health and acoustic support are delivered in the care, retirement, and healthcare sectors.

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Nicola Gills
Founder at Cultivating Kindness

With 37+ years in adult social care, she has worked from frontline carer to registered manager and trainer. Founder of Cultivating Kindness™ and creator of The Havit Hall Training Programme, she bridges policy and practice, promoting compassionate, reflective, and ethical care while contributing real-world insight to national projects.

Ogar Nkang
Mental Health & Forensic Specialist

Using AI & Data to Humanise Care and Empower Workers | Mental Health & Forensic Specialist | UKDHC Interoperability Steering Committee Member

Geraldine Rudd
Head of Quality and Compliance at Compassionate Care Group

With 17+ years in health and social care, she specialises in supporting individuals with autism, PMLD, dementia, complex needs, and mental health challenges. Combining professional expertise with personal experience caring for her brother, she promotes tailored, high-quality care and empowers others through training, leadership, and continuous improvement initiatives.

Rebecca Saunders
CEO at Safe Spaces

Rebecca has 30+ years’ experience in mental health, holding senior strategic and operational roles across public, private, and charitable sectors. She leads multidisciplinary teams, develops sustainable services, drives operational improvements, and ensures regulatory compliance. Skilled in governance and stakeholder partnership, she is committed to accessible, robust, and future-ready mental health services.

Colin Newton
Social Care Consultant, Interim and Senior Operations Manager

A customer focused and results orientated Operations Manager. Experienced in leading multi-site teams, managing budgets, implementing change and improving performance in Social Care, combined with many years of experience in Commercial and Industrial markets

Elaine Anderson RD BSc
Registered Dietitian | Workplace Health & Employee Wellbeing Specialist

I am a Registered Dietitian with over 17 years of NHS experience across a variety of clinical and community settings, placing me in a unique position to deliver workplace health interventions to the highest standard.

Lyndsey Lloyd
Founder, Helping older people stay safely and independently at home

A Mental Health and Aged Care Nurse Specialist with 23+ years' experience across the UK and New Zealand, she has led culture change, workforce development, and person-centred care, supporting services to Outstanding ratings. Focused on the future of aged care, she has contributed to a purpose-built AI system for UK healthcare and is passionate about compassionate, innovative system design.

Sarah Dudley
Experienced Consultant, Registered Nurse

A registered nurse and consultant with experience across health and social care regulation, including adult social care, dental, and primary care settings. Skilled in governance, quality monitoring, and regulatory compliance, she brings a background in hospital leadership roles and is passionate about supporting services to create people-based care environments where individuals are enabled to live their best life.

Lisa Clayton
Managing Director at Clayton Connect

With 25+ years in healthcare management, clinical leadership, and consultancy, including roles as CEO, Director of Nursing and Operations, and CQC Inspector, she brings deep expertise in the operational, regulatory, and legal intricacies of UK healthcare. She specialises in regulatory compliance, incident investigations, safeguarding, and strategic product design, helping organisations bridge strategic vision with operational execution to elevate care standards.

Malcolm Kafesu
IT Security Governance Manager

A cybersecurity leader with two decades of experience across governance, risk, compliance, and cybersecurity, certified in CISA, CISM, and CRISC. He leads governance, risk management, and resilience initiatives, and is known for building the Human Firewall, helping organisations create security conscious cultures. He is also a speaker, mentor, and member of the University of Wolverhampton Industry Advisory Board.

Gillian McCabe
Director of Quality and Governance at Prestwick Care

With a career spanning social work, CQC inspection, and quality governance, she has held roles including Regulation Inspector, Quality and Regulation Manager at HC-One, and Group Quality and Governance lead at Forest Healthcare. She brings deep expertise in safeguarding, regulatory compliance, and service quality across local authority and care provider settings, now leading quality and governance at Prestwick Care.

Mariana Costea
Care Governance and Quality Specialist

With 16+ years across residential and nursing care, she specialises in turning around underperforming services by strengthening governance, improving compliance, and restoring operational control. She works with providers facing regulatory pressure or declining performance, supporting inspection readiness, CQC alignment, and long-term leadership capability.

Joseph Hughes
Health and Social Care Consultant, Co-Founder of Insight Quality Partners

With 20+ years in social care, he specialises in governance, regulatory compliance, and CQC readiness across residential, supported living, and domiciliary services, having led a service to an Outstanding rating across all five CQC domains. Through Insight Quality Partners, he supports organisations with policy development, mock inspections, and improvement projects.

Caroline Baines
Health and Social Care Consultant

She specialises in CQC compliance, service mobilisation, and operational improvement across supported living, homecare, and residential services, helping providers tighten governance, recover from poor ratings, and mobilise new services quickly. Known for a practical, hands-on style, she also bridges property, commissioning, and care delivery, supporting developers and providers with planning and tender expectations.

Karen Mills
Business Psychologist, CQC Registered Manager

A Business Psychologist with 15+ years in adult social care, she is Director of Business and Strategy at the Psychology Business Incubator and Director of KPF Services, a consultancy focused on quality improvement and leadership development. She is also CQC Registered Manager at Complesso, supporting individuals with complex needs, and is undertaking a PhD researching dual diagnosis in substance use and mental health.

Michelle Corrigan
CEO at Digital Care Hub

She leads national work at the intersection of cyber security, digital transformation, and adult social care, delivering large scale programmes that improve resilience, trust, and safety across complex systems. A recipient of the Most Inspiring Woman in Cyber award and the NHS Cyber Leader award, she also serves as Chair of Girls Friendly Society and Trustee of Camphill Village Trust.

Cyrus Jackson
Programme Delivery Manager at Digital Care Hub

He supports the delivery of the Better Security, Better Care data protection and cyber security programme for adult social care providers. With a background in project automation and process optimisation, he brings expertise in data analysis, report writing, and clear communication to help project teams achieve operational excellence.

Katie Thorn
Director of Innovation at Digital Care Hub

With a background in nursing homes as both a carer and in operations, she has spent the past decade on national digitisation programmes for front-line adult social care providers in the UK. She co-convenes the Oxford Project on the Responsible Use of Generative AI in Adult Social Care and sits on the UK Caldicott Guardian Council and several academic advisory boards on digitisation.

Marta Bascunan
Partnerships and Development Manager at Digital Care Hub

With over 3 years in the digital and cyber space within social care, she has run operations for the Better Security, Better Care Programme, helping providers improve data security and cyber standards. She currently heads event delivery and manages partnerships for Digital Care Hub, bringing a varied background in innovative projects and national tech programmes.

Eddie Hoult
Founder at UpEd

Eddie began her career as a support worker at 18 and has since worked across every level of adult health and social care, including registered management, regional operational leadership, and CQC Adult Social Care Inspector. Her role as Head of Compliance across multiple supported living services led her to found UpEd Ltd in 2021, where she now focuses on mentoring providers, mock CQC inspections, and embedding person-centred, high-quality care.

Alex Beales
Director of Quality and Compliance at City Care Partnership

Alex has been part of City Care Partnership since graduating in 2011, progressing from support worker through management roles to Director of Quality and Compliance in 2022. As Registered Manager of a supported living service that achieved an Outstanding CQC rating in 2017, Alex brings significant expertise in autism best practice, quality assurance, and positive behavioural support.

Sarah Anne Okoro
Chartered Manager, Founder of Vivacity Healthcare

With over thirty years across statutory, voluntary, and private sectors, Sarah brings personal lived experience of children with additional needs alongside a Level 7 Post Graduate Diploma in Strategic Leadership and Management. Having worked as both Registered Manager and Nominated Individual for CQC regulated activities, she set up Vivacity Healthcare in 2024, focusing on good governance, continuous improvement, and inclusive, person-centred leadership.

Sally-Anne Tommy
Specialist Trauma Informed Care Sector Training Consultant

Sally-Anne brings almost 30 years in the care sector, combined with personal lived experience from childhood, giving both professional expertise and personal insight to her work. Learning and development is her specialism, built on the belief that training must create meaningful change rather than tick boxes. In recent years the focus has shifted to designing trauma informed training for people focused organisations, charities, and the public sector.

Laney Allen
Care Quality Commission Inspector

Laney holds postgraduate qualifications in Health Management and brings twenty plus years at the Care Quality Commission across roles including inspector, inspection manager, hospital inspector, and registration manager. With expert knowledge of registration regulations across health and adult social care, she helps providers build robust policies that evidence compliance and support successful registration.

Georgia Hodkinson GMBPsS
Organisational Psychologist

Georgia specialises in organisational risks and employee retention, with burnout, fatigue, and AI misuse running through her work on workforce wellbeing in high-pressure environments. Four years spent within mental healthcare facilities, from secure forensic hospitals to Managing Director of a Crisis Sanctuary, inform her practice as a Stage 2 candidate for Chartered Occupational Psychologist status.

Jo Willis
Head of Quality and Compliance at Northern Healthcare

A senior mental health clinician with over 20 years in health and social care, Jo has worked across Acute, Rehab, PICU, and CAMHS settings, as well as a Regulatory Inspector for a national private healthcare company. Governance, safeguarding, and quality improvement remain key areas of focus, and Jo is the author of the Closed Culture Workbook for Health and Social Care Professionals.

Adam Tighe
Founder of Ethica Consulting

Adam brings seventeen years across UK health, social care, and housing, rising from frontline support worker to multi-site CQC Registered Manager and Head of Operations. Now specialising in service turnaround, leadership development, and CQC regulatory compliance, he advises SMEs, charities, and providers nationwide on sustainable quality improvement, staying grounded through active frontline care work.

Kerry Charlene Whittingham
Clinical Governance and Complex Care Specialist

Kerry is responsible for assessing, approving, and assuring the safe delivery of complex healthcare interventions within community-based care services, providing clinical leadership, risk management, and regulatory compliance support across multiple locations. Alongside this, she manages a caseload of over 350 individuals with complex nursing needs, ensuring safe, person-centred care within their own homes.

Elizabeth West
Founder of Elizabeth Care Consulting

Elizabeth brings over 20 years across NHS, Local Authority, Supported Living, and Public Health services, leading governance, safeguarding, and quality assurance functions across complex multi-site care. She now builds robust governance frameworks and inspection readiness for providers, and created the EC Governance Platform, a digital workspace that simplifies compliance.

Colin Mackenzie
Founder of Northbrook

A young carer after his mum's stroke, Colin later stepped into care work almost by chance and found it became a calling. Twenty-five years on, having worked through frontline support, Registered Manager, Recruitment Manager, and Training Manager roles, he now runs Northbrook, offering training, coaching, and consultancy that helps people and organisations support, inspire, and succeed.

Lesley Shaw
Founder and CEO, Registered Care Manager Ltd

Twenty plus years at senior management level across health and social care have shaped Lesley's work as a turnaround specialist in quality assurance and transformation, including roles as Head of CHC across several ICBs. In 2022 she created the Qualitizer Process™, a framework helping providers move from "Inadequate" ratings to lasting compliance success.

Tracey McGee
Founder, Quality Care Consultant Services Ltd

Consultancy and training spanning NHS and private sector health services sit at the core of Tracey's work, covering quality assurance, mock inspections, and mentoring for new Registered Managers. Her background includes discharge planning, admission avoidance, change management, and investigation support for complaints and safeguarding concerns.

Victoria Donner
Director, Edmonds Governance

Regulation across primary care, independent health, urgent and emergency care, and adult social care spans Victoria's career, including leading the national Provider Collaboration Reviews programme examining Covid-19's impact on integrated care systems. She has worked collaboratively on cross-sector improvement initiatives such as the Changing Futures programme,.

Dr. Jane Brightman
Director of Workforce Strategy and Development

Over 30 years spanning adult social care, health, and education inform Jane's work, having secured multi-million-pound funding and led national programmes across government, academia, and consultancy. She now specialises in large-scale workforce transformation and digital innovation, spearheading AI initiatives and advising on policy while serving as a trustee and NED.

Jenny Stanley
Director of Education, 1Stop Training

Over 30 years in health and social care sit behind Jenny's work, including managing a broad range of PVI sector services and 15 plus years developing and delivering training. Approved to deliver the Oliver McGowan Mandatory Training on Learning Disability and Autism, she also specialises in safeguarding and leadership training, driven by a passion for advocating for people's rights within the Autism and Learning Disability community.

Tris Rodriguez
Safeguarding Consultant and Trainer, Director at Trees & Tranquility

A Registered Nurse, Health Visitor, and Foster Carer, Tris brings over 25 years across NHS, corporate, and clinical settings, with specialist experience as a Safeguarding Lead conducting audits and delivering training. She works as an Associate Trainer supporting NSPCC and runs Forest Therapy sessions through her Community Interest Company.

James Martin Parker
Service Director, Care is Central

Rising from support worker to Registered Manager and Quality Manager at Creative Support, James built a career grounded in frontline delivery before moving into strategic leadership at Care is Central, overseeing care quality, compliance, and person-centred practice. His focus on values into action and person-centred leadership spans over a decade across supported living, extra care, and complex needs services.

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