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A new staff member starts a shift without knowing a resident's routines, triggers or preferences built up over weeks of care.
Care plans describe a diagnosis rather than a person, leaving staff without the context they need to give truly individual care.
The knowledge a familiar carer holds about a resident exists in their memory, not in the record, and disappears when they leave.
Every person living with dementia experiences the world differently. The challenge is making sure every member of staff understands those individual needs.
