OpenDoc by Health Connect

Expert-reviewed, CQC-ready
care policies and procedures

OpenDoc is a care policy library and management platform for health and social care providers. Every policy is reviewed by at least three care experts before it is published, and AI helps your whole team find and use the guidance on every shift.
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CQC-ready policies for your service type
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Reviewed by at least three care experts
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Kept up to date as guidance changes
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What is OpenDoc?

One Care Intelligence System to replace disconnected tools, save 20hrs/week on admin, and empower every member of your team — from care assistants to clinical leads.

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OpenDoc is a health and social care policy library and management platform, with AI-powered tools that help care providers find and use expert-reviewed policies and procedures. It gives care providers CQC-ready guidance tailored to their service type, with the tools to adapt, manage and evidence them.
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The policies are shaped and reviewed by care experts. AI makes that knowledge easier to reach. Anyone on shift can ask a question in any language and get an answer in the language they choose, by typing or with OpenDoc Voice.
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When guidance is easy to find, it is easier to follow. That is how policy starts shaping everyday care.
Set up your Organisation
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Care policies your team can find, understand and follow

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A care policy only works when someone can find it, understand it and follow it. Too often, CQC policies sit in a folder that only comes out before an inspection.

OpenDoc keeps your policies and procedures organised and ready for scrutiny, and gives staff a practical way to get the guidance they need in the moment. Policy becomes part of everyday care.

One AI-powered platform for care policies, answers and governance

Expert-reviewed policies and procedures

OpenDoc's health and social care policies and procedures are shaped by people who have delivered, led and inspected care. At least three experts review every policy before it is published.

Start with policies tailored to your service type, including care home and supported living policies. Adapt them to your local practice and approve the version your team uses.

Care policies that stay organised and up to date

Manage your policies and procedures in one place.

Keep your care policies organised, see what has changed between versions and track when changes were made and who approved them.

OpenDoc flags relevant changes to guidance, with care experts reviewing changes before they reach your policies. You can also bring your existing policies into OpenDoc and manage them alongside the expert-reviewed library.

OpenDoc Voice: AI help for care staff in any language

Ask a question, get an answer in your language

OpenDoc's AI assistant works across the whole platform. Your team can ask a question in any language and get an answer in the language they choose. Type it or use OpenDoc Voice to speak and listen.

The policies are shaped and reviewed by care experts. AI makes that knowledge easier to reach when your team needs it.

OpenDoc Governance: policy oversight you can evidence

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Be ready to show how your policies are managed.

When CQC asks how your service manages its policies, be ready to show more than a folder of files.

OpenDoc Governance helps you keep track of policy changes, reviews and approvals, so you can show how your policies are managed and who approved the versions your team uses.

Care Quality Commission

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Care policies built around what CQC looks for

OpenDoc policies draw on the experience of former CQC inspectors, care leaders from Outstanding-rated services, registered managers, clinicians and regulatory specialists. They are written with inspection expectations and real care practice in mind.

CQC does not approve policy libraries, and OpenDoc does not replace your judgement. Your service decides how each policy applies locally, approves the version staff use and shows how it works in practice. OpenDoc gives you a stronger place to start.

OpenDoc pricing: £70 per service, unlimited users

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Outstanding care takes a whole team. So should your policy library.

For £70 per month per service, your whole organisation gets expert-reviewed, CQC-ready care policies and procedures, AI answers in any language and OpenDoc Governance.

Unlimited users. No per-user charge. No long-term contract.

How to get started with the OpenDoc policy library

Four steps to get CQC-ready care policies working across your service.
Set up your Organisation

Create your Organisation account and invite your team. Unlimited users from day one.

Choose policies for your service type

Start with expert-reviewed care policies and procedures tailored to your service. Adapt them to how you deliver care, or import your existing policies and build on them.

Ask OpenDoc on every shift

Anyone on your team can ask a question in any language, by text or with OpenDoc Voice, and get an answer in the language they choose.

Show CQC how your policies are managed

OpenDoc Governance helps you keep policy oversight clear and evidence-ready, so you can show how guidance is managed across your service.

Secure care policy software you can trust

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Your care policies, your team and your use of AI deserve more than a security slogan. Health Connect holds Cyber Essentials Plus and ISO 27001 certification and meets the NHS Data Security and Protection Toolkit standards.

Visit the Trust Centre for our certificates, security and data protection details, and how we approach AI in care.

Put expert-reviewed care policies to work across your service

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Log in to access your organisation’s policy library.‍