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A care policy is only useful when someone can find it, understand it and follow it. OpenDoc helps managers keep
CQC-aligned policies and procedures ready for scrutiny while giving staff a practical way to get the answer they need
in the moment. Policy becomes part of care, not another document that only appears before an inspection.
CQC-ready care policy library, built for your serviceCare expertise, built into every policy. OpenDoc’s health and social care policies and procedures are shaped bypeople who have delivered, led and inspected care. At least three experts review each policy before publication. Findguidance tailored to your service type, adapt it, and give your team policies they can use with confidence.See who’s behind the guidance: Meet the OpenDoc experts
the AI assistant across OpenDoc. Your team can ask for help across the platform in any language and
receive an answer in the language they choose. OpenDoc Voice is one way to use it: speak the question and hear the
response when that is easier than typing. More people can find their way and act with confidence on shift.
Hear one way to use it: Explore OpenDoc Voice
Understand the wider approach: AI in Care
When CQC asks how your service manages its policies, be ready to show more than a folder of files. OpenDoc
Governance helps you keep care policies organised, expert-reviewed and ready to evidence. Give leaders a clearer
view of the guidance their teams rely on, and make it easier to connect policy with everyday practice.
OpenDoc policies draw on the experience of former CQC inspectors, Outstanding-rated care leaders, registered
managers, clinicians and regulatory specialists. Our CQC-ready policies are built with inspection expectations and
real care practice in mind.
Your service still decides how each policy applies locally, approves the version staff use, and shows how it works in
practice. OpenDoc gives you a stronger place to start and a clearer way to keep moving.
Want a closer look at why usability matters?
For £70 per month per service, OpenDoc gives your whole organisation access to expert-reviewed, CQC-ready care
policies and procedures. Unlimited users. No long-term contract. And we won’t be beaten on price.
Bring everyone on board. Give every colleague a place to turn for guidance, on every shift.
Set up your Organisation and invite your team. Unlimited users, from day one
Access gold-standard, expert-reviewed care policies and procedures already tailored to your service type. Adapt
them further to reflect how your service delivers care.
Every shift brings questions. Now, anyone on your team can ask OpenDoc about any part of the platform - in any
language, by text or through OpenDoc Voice - and get an answer in the language they choose. Give staff the
confidence to act and managers more time to lead.
OpenDoc Governance helps you keep policy oversight clear and evidence ready, so you can show how guidance is
managed across your service.
Rolling out across multiple sites? Our Customer Success team offers onboarding packages to help bring your
services on board.
Your care policies, your team and your use of AI deserve more than a security slogan. Visit the Health Connect Trust
Centre to review our current ISO and Cyber Essentials information, along with the security and data protection
details for the platform.
How much does OpenDoc cost for an organisation?
OpenDoc costs £70 per month per service for an Organisation account. That includes unlimited users, no per-user
charge and no long-term contract. View pricing for the full details, or Set up your Organisation to bring OpenDoc to
your service.
What is the difference between an individual and an Organisation account?
An individual account is free for one person to explore OpenDoc. An Organisation account is the paid option for a
care service, bringing your team together around shared policies and governance. Explore free as an individual or
Set up your Organisation.
H3 Is Just Ask limited to care policies?
No. Just Ask is the AI assistant across the entire OpenDoc platform. Anyone can ask a question in any language and
get an answer in the language they choose. OpenDoc Voice lets them speak and listen, putting help within reach on
every shift. Read AI in Care to learn about our approach.
H3 What does OpenDoc Governance do?
OpenDoc Governance helps care providers organise policies and maintain clear oversight of the guidance their
teams rely on. When CQC asks, you can show how policies are managed across your service. Explore OpenDoc
Governance.
H3 What makes OpenDoc policies CQC-ready?
OpenDoc’s CQC-ready care policies and procedures are built around what CQC looks for, informed by former
inspectors and experienced care leaders, and reviewed by at least three health and social care experts before
publication. Your service approves and applies policies locally; CQC does not approve the library. Meet the OpenDoc
experts.
Who reviews the policies?
At least three health and social care experts review every OpenDoc policy before publication. The OpenDoc
community includes care leaders, clinicians, former CQC inspectors and specialists who know what guidance needs
to achieve in practice. Meet the people behind the policies.
Can everyone at our site use OpenDoc?
Yes. An OpenDoc Organisation account includes unlimited users for each paid service. Set up your Organisation to
bring your team on board.
Where can I check Health Connect’s security and AI approach?
Visit our Trust Centre for current ISO, Cyber Essentials, security and data protection information. AI in Care explains
our approach to the technology behind Just Ask and OpenDoc Voice.
What care policies and procedures does my service need?
That depends on the care you provide and the requirements that apply to your service. Common areas include
safeguarding, consent, complaints and governance. If you’re registering a new service, check CQC’s current
supporting-document requirements. OpenDoc gives you expert-reviewed policies tailored to your service type, so
you can start with guidance relevant to the care you deliver.
Are OpenDoc policies tailored to my service type?
Yes. OpenDoc includes CQC-ready care policies and procedures tailored by service type. You can adapt them to
reflect your local practice and approve the version your team will use. Start with guidance built for your setting, then
put it to work across your service
How are OpenDoc care policies kept up to date?
The OpenDoc library is kept up to date as relevant guidance changes. Your service should also review any locally
adapted policies when guidance or practice changes, so staff can rely on the version you have approved.
Can OpenDoc help with CQC registration?
OpenDoc can help you prepare the policies and procedures for a new care service. Begin with expert-reviewed
guidance tailored to your service type, then check the documents CQC requires for your application and make sure
each policy reflects how you will deliver care.
Next step: Explore Health Connect’s pre-CQC package
H3 What does CQC look for beyond written policies?
CQC looks at the care people experience, what staff and leaders say, what inspectors observe and how a service’s
processes work. A strong policy library is a foundation; your service also needs to show how guidance shapes
everyday care. OpenDoc Governance helps you keep policies organised and your approach ready to evidence.
Next step: Explore OpenDoc Governance
H3 Can we use OpenDoc across multiple services or sites?
Yes. Organisation access is available per service, with unlimited users for each paid service. For larger multi-site
rollouts, our Customer Success team offers onboarding packages to help bring your services on board.
Next steps: Ask about multi-site onboarding
H3 Do we have to replace our whole policy library to start using OpenDoc?
No. Import your existing policies into OpenDoc and build on what you already have. Add expert-reviewed, CQC-ready
policies tailored to your service, and give your team one clear place to find the guidance they need.
Next step: Set up your Organisation
H2 Break down the barriers to outstanding care
Give everyone in your service CQC-ready care policies they can find, understand and use. Put expert-reviewed
guidance, AI-powered answers and policy governance within reach of the whole team for £70 per month per service.
