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OpenDoc for care homes
500+ policies and procedures, each written by a named expert and signed off by at least three. Kept current when guidance changes, tailored to your home, and answered out loud for any member of staff, in 51 languages, day or night.
Care home policies usually live in a folder, or a shared drive, that nobody opens at 3am. OpenDoc puts them where staff are, in a form they can use, and gives managers the evidence inspectors ask for.
Night shifts and weekends
Any member of staff can ask a question on their phone, by typing or speaking, and get an answer drawn from your home’s own approved policies.
A multilingual workforce
Skills for Care estimates that nearly 30% of England’s adult social care workforce had a non-British nationality in 2024/25. OpenDoc answers questions in 51 languages, spoken or typed.
Agency and new staff
Add agency workers, bank staff and new starters at no extra cost. The price is per home, not per person.
Guidance keeps changing
Experts check each change. You see the new version beside your own and choose to accept it or keep yours, so your home’s tailoring is never overwritten.
“Show us it’s tailored”
Policies fill in your home’s name, contacts and terms, such as “resident”. Every edit is recorded, and any two versions can be compared side by side.
“How do you know staff read it?”
See which policies and sections staff view and what they ask about, so you can show engagement and spot where your team needs support.
An illustration of how the features fit together in a care home.
Every OpenDoc policy shows the named expert who wrote it, and at least three experts sign it off before it is published. The experts include former CQC inspectors, registered managers, clinicians and leaders of Outstanding-rated services. Care providers also donate policies they already use, including the full library of PossAbilities, rated Outstanding by the CQC, and donated policies pass the same sign-off.
The CQC says every policy must be “unique and tailored to your business”, and expects registered providers to keep policies current, secure and acted on. OpenDoc does not replace your judgement, and the CQC does not approve any policy library. What it does is make each requirement easier to meet, and easier to prove: tailored versions with a full history, review dates and owners, alerts when guidance changes, and evidence of how staff use your policies.
£70 + VAT a month per home
Unlimited users and unlimited AI use, with no long-term contract. The library itself is free to use.
A worked example. A care home with 80 staff pays £70 + VAT a month for OpenDoc, and the same if it grows to 120. For comparison, one per-user product, Access Policies and Procedures, starts at £2.75 per user a month, which for 80 staff is £220 a month before any volume discount. A group of five homes pays £350 + VAT a month for OpenDoc.
Care planning, daily records, risk and incident management, training, audits and mock inspections are available through Health Connect’s wider care platform, alongside OpenDoc.
We set up your home for you, at no cost, including uploading the policies you already have.
Start from a set chosen for your care setting and region, with your home’s details filled in, then adapt and approve each one.
Add your whole team, including agency and night staff, and they can ask questions from day one.
No software can do that on its own, and the CQC does not approve any policy library. OpenDoc gives you expert-written policies to tailor to your home, records every change so you can show what you tailored, and shows which policies staff read and what they ask about, which is evidence inspectors look for.
Yes. Upload them as PDFs or photos. Staff can ask the AI about them straight away, and one click rewrites any policy into a consistent template. The free, fully managed setup can do this for you.
Yes. Users are unlimited, so you can add every member of staff, including agency workers, and they can use OpenDoc on their phones at any hour.
The library is free to use. The Organisation plan is £70 + VAT a month per care home, with unlimited users and unlimited AI use, and no long-term contract.
Yes. OpenDoc covers all four UK nations, and new services get a starter set of policies chosen for their region and care setting.
Health Connect holds ISO 27001 and Cyber Essentials Plus certification, and meets the NHS Data Security and Protection Toolkit standards.
Start free today, or book a demo to see OpenDoc with your own policies.
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