FAQs about OpenDoc

How much does OpenDoc cost for an organisation?
 OpenDoc costs £70 per month per service for an Organisation account. That includes unlimited users, no per-user charge and no long-term contract. View pricing for the full details, or set up your Organisation to start using OpenDoc.

‍What is the difference between an individual and an Organisation account?
 An individual account is free for one person to explore OpenDoc. An Organisation account is the paid option for a care service, bringing your team together around shared policies and governance.

‍How does OpenDoc use AI?
 OpenDoc uses AI to help your team find and use the knowledge across the platform. Anyone can ask a question in any language and get an answer in the language they choose. OpenDoc Voice lets staff ask questions by speaking and listen to the answer.

‍Who writes and reviews the policies?
 OpenDoc policies are reviewed by care experts before publication. The OpenDoc community includes care leaders, former CQC inspectors and specialists who know what guidance needs to achieve in practice.

‍Are OpenDoc policies approved by CQC?
 No. CQC does not approve policy libraries. OpenDoc provides expert-reviewed policies and procedures designed around care requirements and inspection expectations. Your service remains responsible for adapting policies to your local practice and approving the versions your team uses.

‍Can everyone at our site use OpenDoc?
 Yes. An OpenDoc Organisation account includes unlimited users for each paid service, so your whole team can access the policies and guidance they need.

‍Can we use OpenDoc across multiple services or sites?
 Yes. Organisations can use OpenDoc across multiple services, with unlimited users for each paid service. For larger multi-site organisations, our Customer Success team can help you bring your services on board.

‍Can we import our existing policies?
 Yes. You can bring your existing policies into OpenDoc and use the platform to organise, review and manage your guidance alongside expert-reviewed policies.

‍What care policies and procedures does a care home need?
 That depends on the type of care you provide and the requirements that apply to your service. Common areas include safeguarding, consent, complaints and governance. OpenDoc provides expert-reviewed policies tailored to your service type.

‍What policies do I need for CQC registration?
 OpenDoc can help you prepare the policies and procedures needed for a new care service. Start with expert-reviewed guidance tailored to your service type, then check the requirements CQC expects for your application and make sure your policies reflect how you will deliver care.

‍How often should care policies be reviewed?
 Care policies should be reviewed when relevant guidance or requirements change, as well as according to your organisation’s review process. OpenDoc helps you keep track of your policies and manage changes.

‍What does CQC look for beyond written policies?
 CQC looks at how care is delivered in practice, not simply whether policies exist. OpenDoc Governance helps you keep policy oversight clear and evidence ready, so you can show how guidance is managed across your service.